{
 "schema_version": 1,
 "generated": "2026-10-20",
 "id": "anthropics-claude-quickstarts--build-customer-support-agent-prototype",
 "repo": "anthropics/claude-quickstarts",
 "repo_url": "https://github.com/anthropics/claude-quickstarts",
 "repo_slug": "anthropics-claude-quickstarts",
 "title": "Run a Claude customer support agent over a knowledge base",
 "page_title": "How to run a Claude customer support agent over a knowledge base with Claude Quickstarts",
 "summary": "Get an AI support agent that answers customer questions from a knowledge base, as a starting point to customize.",
 "who": "A developer or support lead at a company that wants an AI-assisted support system and needs a working base to adapt.",
 "problem": "Building a support agent from scratch means wiring up Claude, a knowledge base and a chat interface before any answers can be tested.",
 "outcome": "A running customer support agent that answers from a knowledge base, which the team can then adapt to its own content and policies.",
 "steps": [
  "Clone the Claude Quickstarts repository to your machine.",
  "Open the customer-support-agent directory.",
  "Install the dependencies described in that project's README.",
  "Set your Claude API key as an environment variable.",
  "Run the quickstart application and ask it a sample customer question."
 ],
 "agent_prompt": "Work in the anthropics/claude-quickstarts repository. Open the customer-support-agent quickstart, follow its README to install dependencies and set the Claude API key, then start the app. Report the URL or command used to run it and the answer to one sample customer question, and confirm the answer draws on the knowledge base rather than generic text.",
 "agents": [
  "any"
 ],
 "difficulty": "Intermediate",
 "time": "1 hour",
 "basis": "readme",
 "caveat": "The README gives only a general overview of this project, so check its own README for knowledge base setup and any further configuration.",
 "category": "Software and DevOps",
 "tags": [
  "Software and DevOps"
 ],
 "lang": "typescript",
 "requirements": [
  "A Claude API key, available by signing up at console.anthropic.com",
  "Git, to clone the repository",
  "The runtime and dependencies listed in the README of the specific quickstart you choose",
  "For the daily brief use case: Slack and GitHub access, configured through the project's own setup"
 ],
 "risk": "dual-use",
 "seen_in_the_wild": false,
 "mentioned_publicly": false,
 "risks": [],
 "best": true,
 "score": 1.0,
 "evidence": [],
 "url": "https://dedupedai.com/use-cases/anthropics-claude-quickstarts/build-customer-support-agent-prototype/",
 "md": "https://dedupedai.com/use-cases/anthropics-claude-quickstarts/build-customer-support-agent-prototype/index.md",
 "disclaimer": "Deduped lists open-source repositories that belong to other people. We do not own, maintain, audit, or vouch for any of them, and a repo appearing here is not an endorsement or a safety check. The use cases, steps, and prompts are written by AI and may be incomplete, outdated, or just wrong. Where a use case is marked \"Seen in the wild\", we link to public posts where someone described something similar, but we have not verified those posts and the use case itself is still our AI's own write-up. Use all of this at your own risk. Only run code, commands, or agents on systems and accounts you are authorized to use, and read the code and every command before you run it, especially anything that touches credentials, files, or the network. Nothing here is professional, security, legal, or financial advice. All trademarks and project names belong to their respective owners, and their use here does not imply affiliation. Content is provided as is, without warranties of any kind. Found a mistake, a safety problem, or something you want removed? Email hello@dedupedai.com and we will look at it promptly.",
 "api": "https://dedupedai.com/api/v1/usecases/anthropics-claude-quickstarts--build-customer-support-agent-prototype.json",
 "api_version": "v1"
}