{
 "schema_version": 1,
 "generated": "2026-10-20",
 "id": "itsmostafa-system-one-connector--triage-tickets-by-urgency-and-team",
 "repo": "itsmostafa/system-one-connector",
 "repo_url": "https://github.com/itsmostafa/system-one-connector",
 "repo_slug": "itsmostafa-system-one-connector",
 "title": "Triage support tickets by urgency and owning team",
 "page_title": "How to triage support tickets by urgency and owning team with System One Connector",
 "summary": "Have an agent score each ticket for urgency and pick the owning team with probabilities.",
 "who": "A support lead or support engineer whose agent receives incoming tickets and needs to route them without reading each one.",
 "problem": "An LLM reply like 'this seems fairly urgent' gives an agent nothing to branch on, and it cannot tell a confident answer from a guess.",
 "outcome": "Each ticket gets a yes/no urgency probability and a team choice with per-team probabilities that the agent can compare against a threshold.",
 "steps": [
  "Run `curl -fsSL https://raw.githubusercontent.com/itsmostafa/system-one-connector/main/install.sh | sh`",
  "Get a key at https://console.typesafe.ai/ and run `TYPESAFE_API_KEY=your-key evaluate setup mcp`",
  "Open Claude Code or Codex and ask it to use evaluate on a ticket with an urgency question and a department question",
  "Read the returned `is_urgent` noul value and the `department` probabilities",
  "Route the ticket when the top probability is high, and send unsure tickets to a person"
 ],
 "agent_prompt": "Use the evaluate tool from the itsmostafa/system-one-connector repo to decide whether this ticket is urgent (noul question) and which team should own it (choice question with billing, technical and sales criteria): <ticket text>. Return the noul value and the department probabilities as JSON. Verify that the probabilities for the choice question sum to about 1.",
 "agents": [
  "claude-code",
  "codex"
 ],
 "difficulty": "Intermediate",
 "time": "15 minutes",
 "basis": "readme",
 "caveat": "The README's example teams (billing, technical, sales) are placeholders, so you must define your own criteria for your team structure.",
 "category": "Software and DevOps",
 "tags": [
  "Software and DevOps"
 ],
 "lang": "go",
 "requirements": [
  "A TypeSafe API key from https://console.typesafe.ai/, or an OpenRouter API key",
  "A macOS or Linux terminal to run the installer",
  "A supported agent client such as Claude Code, Claude Desktop, Codex or Hermes"
 ],
 "risk": "none",
 "seen_in_the_wild": false,
 "mentioned_publicly": false,
 "risks": [],
 "best": true,
 "score": 1.0,
 "evidence": [],
 "url": "https://dedupedai.com/use-cases/itsmostafa-system-one-connector/triage-tickets-by-urgency-and-team/",
 "md": "https://dedupedai.com/use-cases/itsmostafa-system-one-connector/triage-tickets-by-urgency-and-team/index.md",
 "disclaimer": "Deduped lists open-source repositories that belong to other people. We do not own, maintain, audit, or vouch for any of them, and a repo appearing here is not an endorsement or a safety check. The use cases, steps, and prompts are written by AI and may be incomplete, outdated, or just wrong. Where a use case is marked \"Seen in the wild\", we link to public posts where someone described something similar, but we have not verified those posts and the use case itself is still our AI's own write-up. Use all of this at your own risk. Only run code, commands, or agents on systems and accounts you are authorized to use, and read the code and every command before you run it, especially anything that touches credentials, files, or the network. Nothing here is professional, security, legal, or financial advice. All trademarks and project names belong to their respective owners, and their use here does not imply affiliation. Content is provided as is, without warranties of any kind. Found a mistake, a safety problem, or something you want removed? Email hello@dedupedai.com and we will look at it promptly.",
 "api": "https://dedupedai.com/api/v1/usecases/itsmostafa-system-one-connector--triage-tickets-by-urgency-and-team.json",
 "api_version": "v1"
}