{
 "schema_version": 1,
 "generated": "2026-10-20",
 "id": "startluxlabs-startlux-decision--triage-support-tickets-locally",
 "repo": "StartLuxLabs/StartLux-Decision",
 "repo_url": "https://github.com/StartLuxLabs/StartLux-Decision",
 "repo_slug": "startluxlabs-startlux-decision",
 "title": "Route support tickets to teams with typed decision questions",
 "page_title": "How to route support tickets to teams with typed decision questions with Start Lux Decision",
 "summary": "Run a local decision server and get a team, urgency and severity answer for each ticket.",
 "who": "Support or operations lead with a queue of incoming tickets and GPUs they can dedicate to a decision server.",
 "problem": "Tickets arrive as free text and someone has to decide which team handles each one, how urgent it is and how severe the impact is.",
 "outcome": "Each ticket gets a probability for every team option, a yes or no urgency probability and an expected severity level, returned from one local endpoint.",
 "steps": [
  "Run `git clone https://github.com/StartLuxLabs/StartLux-Decision.git` and then `cd StartLux-Decision`.",
  "Run `pip install -e '.[vllm]'` in the same Python environment as vLLM.",
  "Run `hf download startlux-models/StartLux-Decision-v1.1-4B-AutoThink --local-dir models/StartLux-Decision-v1.1-4B-AutoThink`.",
  "Run `startlux-decide serve --model models/StartLux-Decision-v1.1-4B-AutoThink --launch-vllm --gpus 0,1,2,3 --port 8090`, changing the GPU list to match your machine.",
  "Send each ticket as a POST to /v1/systemone on port 8090 using the curl request from the Quick start, with the ticket text in `state` and your own `questions`."
 ],
 "agent_prompt": "Using the StartLux-Decision repo, start the decision server with the 4B AutoThink model and send the ticket text <ticket_text> to POST /v1/systemone with a choice question named team, a noul question named urgent and a score question named severity. Return the answers JSON. Verify that the team answer is one of the listed criteria keys.",
 "agents": [
  "any"
 ],
 "difficulty": "Intermediate",
 "time": "90 minutes",
 "basis": "readme",
 "caveat": "The README's local setup assumes vLLM with GPUs and the 4B model download, so the first run depends on that hardware and network access.",
 "category": "Work and operations",
 "tags": [
  "Work and operations"
 ],
 "lang": "python",
 "requirements": [
  "Python environment that can install the package with vLLM support, or a Bamboo API key for the hosted model",
  "A GPU for the local vLLM setup; the README numbers were measured on one H200",
  "Disk space and network access to download a model from Hugging Face"
 ],
 "risk": "none",
 "seen_in_the_wild": false,
 "mentioned_publicly": false,
 "risks": [],
 "best": true,
 "score": 1.0,
 "evidence": [],
 "url": "https://dedupedai.com/use-cases/startluxlabs-startlux-decision/triage-support-tickets-locally/",
 "md": "https://dedupedai.com/use-cases/startluxlabs-startlux-decision/triage-support-tickets-locally/index.md",
 "disclaimer": "Deduped lists open-source repositories that belong to other people. We do not own, maintain, audit, or vouch for any of them, and a repo appearing here is not an endorsement or a safety check. The use cases, steps, and prompts are written by AI and may be incomplete, outdated, or just wrong. Where a use case is marked \"Seen in the wild\", we link to public posts where someone described something similar, but we have not verified those posts and the use case itself is still our AI's own write-up. Use all of this at your own risk. Only run code, commands, or agents on systems and accounts you are authorized to use, and read the code and every command before you run it, especially anything that touches credentials, files, or the network. Nothing here is professional, security, legal, or financial advice. All trademarks and project names belong to their respective owners, and their use here does not imply affiliation. Content is provided as is, without warranties of any kind. Found a mistake, a safety problem, or something you want removed? Email hello@dedupedai.com and we will look at it promptly.",
 "api": "https://dedupedai.com/api/v1/usecases/startluxlabs-startlux-decision--triage-support-tickets-locally.json",
 "api_version": "v1"
}