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How to check a support refund amount before it reaches a customer with Resimind

Run the customer support demo to see a wrong refund proposal rejected by its calculation.

Who it is forA support operations lead whose agent drafts refund amounts and who needs a check on the arithmetic before a customer sees it.

The problemAn agent may propose a refund that does not match the configured calculation, and the error can go out unnoticed.

The outcomeA clear view of how a proposal that fails the configured calculation is rejected, using the demo's ¥259 versus ¥249 case.

What you need first

  • Python 3.10+ for the core; Python 3.11+ for the optional MCP tools
  • git and a shell (Bash, Zsh, or Windows PowerShell)
  • No API key needed for the offline demos
  • Optional: an installed Lean 4.29.0 toolchain for the Lean example

Steps

  1. git clone https://github.com/1105216375-alt/resimind.git
  2. cd resimind
  3. python -m venv .venv
  4. source .venv/bin/activate
  5. python -m pip install .
  6. python -m resimind demo --domain customer-support

Prompt for your agent

Using the ResiMind repo at <repo path>, run the customer support demo and show how a proposed refund is checked against the configured calculation. Expected output: the ¥259 proposal rejected against the ¥249 calculation. Verify that the rejection reason is shown and no refund is committed.

Caveat. The demo uses a fixed configured calculation, so you must supply your own refund rules and checks to use it for real refunds.

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